Hedley Quick Curtains (Pty) Ltd (“Hedley Quick”, “we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains what information we collect, how we use it, and what rights you have over it.
Who we are
Hedley Quick Curtains (Pty) Ltd
12 Western Avenue, Vincent, East London, 5247
Email: admin@hedleyquickcurtains.co.za
Phone: 043 726 3370
VAT Registration Number: 4210318046
Our Information Officer is responsible for ensuring compliance with POPIA. You may contact them at reception@hedleyquickcurtains.co.za.
What information we collect
When you place an order or create an account on our website, we may collect the following:
- Your name and surname
- Email address
- Phone number
- Delivery and billing address
- Order history and purchase details
- Payment confirmation details (we do not store card numbers; payments are processed by PayFast)
If you contact us via WhatsApp, email, or the website contact form, we may retain those communications for service and record-keeping purposes.
How we use your information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your order status and delivery
- Respond to queries and requests
- Send you marketing communications, where you have given consent
- Comply with our legal obligations
- Improve our website and service
We will not use your information for any purpose other than those listed above without your consent.
Third parties we share your information with
To fulfil your order, we share relevant personal information with the following third-party service providers:
- PayFast – payment processing. PayFast is PCI DSS compliant and processes your payment details directly. We do not have access to your card information.
- Bob Go – shipping and courier coordination. Your name, delivery address, and contact number are shared to facilitate delivery.
We do not sell your personal information to third parties. We do not share your information with any party other than those necessary to fulfil your order or comply with legal requirements.
How long we keep your information
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal requirements. Order records are typically retained for a minimum of five years for accounting and legal compliance purposes.
Your rights
Under POPIA, you have the right to:
- Know whether we hold personal information about you
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information, subject to legal retention requirements
- Object to the processing of your information
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, contact us at reception@hedleyquickcurtains.co.za.
Cookies
Our website uses cookies to maintain your session, remember your cart, and understand how visitors use the site. By continuing to use the website, you consent to the use of cookies. You may disable cookies in your browser settings, though this may affect the functionality of the site.
Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption for all data transmitted between your browser and our server.
Changes to this policy
We may update this privacy policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the website after any changes constitutes acceptance of the updated policy.
Contact us
If you have any questions about this policy or how we handle your personal information, contact us at admin@hedleyquickcurtains.co.za or on 043 726 3370.