We want your order to arrive safely and on time. This page explains how we pack and ship your order, what to expect on delivery, and what to do if something goes wrong.
How we ship
All orders are shipped via Bob Go, using their network of courier partners. Once your order is dispatched, you will receive a tracking number by email so you can follow its progress.
We deliver to physical addresses throughout South Africa. We are unable to deliver to PO Boxes.
Processing time
Orders are processed on business days (Monday to Friday, excluding South African public holidays).
- PayFast orders: processed within [INSERT PROCESSING TIME, e.g. 1-2 business days] of order confirmation.
- Direct EFT orders: processed within [INSERT PROCESSING TIME] of payment clearing in our account. Please use your order number as your payment reference to avoid delays.
Delivery timeframes
Estimated delivery times once dispatched:
- Main centres (Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth): 3-5 business days
- East London and surrounding areas: 2-5 business days
- Outlying and remote areas: 5-8 business days
Delivery timeframes are estimates provided by the courier and are not guaranteed. We are not liable for delays caused by the courier, adverse weather, or circumstances outside our control.
Shipping costs
A flat shipping rate of R120 applies to all orders delivered within South Africa. Orders over R1,000 qualify for free delivery.
For larger or heavier orders and deliveries to outlying or remote areas, additional courier surcharges may apply. All shipping costs are calculated and displayed at checkout before payment is taken.
Tracking your order
Once your order is dispatched, you will receive an email with your order number confirming reciept of your order. Once your order is processed and booked for delivery you will receive a link to track your delivery. If you have not received tracking details within 3 business days of your order, please contact us at admin@hedleyquickcurtains.co.za.
Orders placed via direct EFT will not automatically enter the processing phase. Only once a proof of payment has been recieved, and the funds have cleared, can we begin processing. Please make payments immediate and provide POP promptly to ensure there are no delays in processing.
Failed or missed deliveries
If a delivery attempt is unsuccessful, the courier will typically make a second attempt or leave a notification with instructions for collection or re-delivery. If an order is returned to us due to an incorrect address or failed delivery, we will contact you to arrange re-delivery. Additional courier costs may apply.
Please ensure your delivery address and contact number are correct at checkout.
Damaged in transit
If your order arrives damaged, please photograph the packaging and the contents before unpacking fully, and contact us within 48 hours of delivery at admin@hedleyquickcurtains.co.za. We will work with the courier to resolve the issue and arrange a replacement or refund where applicable.
Contact us
For any shipping queries, contact us at:
Email: admin@hedleyquickcurtains.co.za
WhatsApp: 076 198 4600
Phone: 043 726 3370
We aim to respond to all queries within 1 business day.
